Thursday, October 25, 2018 at 6:30:00 PM Centriq Training 8700 State Line Road, Leawood, KS

Please join us and our distinguished guest speaker Marsha Acker. She's in town conducting an Agile Coaching class ( and has agreed to spend her Thursday night with us sharing some learnings about Teams and communications!

Do you ever feel like you're having the same conversation over and over again with no real progress? Do you ever feel like you are stuck in a disagreement and not sure how to move forward?
If any of these issues are standing in the way of your work with groups and teams ‐ 'how' you are having (or not having) the conversation is likely contributing to your challenges. Research consistently demonstrates that team effectiveness is highly dependent upon the quality of the communication between team members. Yet it's easy to get into the flow of daily work and be really focused on the 'what' in our conversations without much attention to the quality of 'how' we're communicating.
One of the most important ways you can serve your team is to help them unlock the wisdom that exists within the team itself and have the conversations they need to have. We'll explore a framework for learning to 'read the room' using four elements for all face-to-face communication. We'll do some live practice to apply the framework to a conversation and then identify some typical patterns of "stuck" communications that can lead to "breakdowns" in teams.

Learning Outcomes:
• Learn a language for how to 'read the room' and describe the structure of what's happening in conversations
• Explore the four elements of all face-to-face communications
• Discuss the benefits of each element and the traps of 'stuck patterns'
• Discuss techniques that can be used by facilitators to create more effective conversations

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