Thursday, October 23, 2014
1:00 PM
email [email protected] or register online:
http://itsmfusa.site-ym.com/events/event_details.asp?id=476049
AGENDA
1:00 Meet and Greet
1:30 itSMF USA Introduction: Gregory Rowe, itSMF KC LIG President
1:50 Problem Management - From Reactive to Pre-Emptive: Marjy Pierce, Technology Manager FRBKC
2:20 Latest ITIL Trends: Gregory Rowe, itSMF KC LIG President
2:45 Break / Intermission
3:00 Remedy 8.1 Enhancements - SmartIT and MyIT: First, Last, Title BMC
3:20 Release Management - Best Practices and Common Pitfalls: Jorge Martinez Technology Manager FRBKC
3:50 Conclusion: Gregory Rowe
http://itsmfusa.site-ym.com/events/event_details.asp?id=476049
AGENDA
1:00 Meet and Greet
1:30 itSMF USA Introduction: Gregory Rowe, itSMF KC LIG President
1:50 Problem Management - From Reactive to Pre-Emptive: Marjy Pierce, Technology Manager FRBKC
2:20 Latest ITIL Trends: Gregory Rowe, itSMF KC LIG President
2:45 Break / Intermission
3:00 Remedy 8.1 Enhancements - SmartIT and MyIT: First, Last, Title BMC
3:20 Release Management - Best Practices and Common Pitfalls: Jorge Martinez Technology Manager FRBKC
3:50 Conclusion: Gregory Rowe
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