Thursday, October 23, 2014

1:00 PM

The Money Museum at the Federal Reserve Bank of Kansas City

1 Memorial Drive, Kansas City, MO (map)

  • email [email protected] or register online:
    1:00 Meet and Greet
    1:30 itSMF USA Introduction: Gregory Rowe, itSMF KC LIG President
    1:50 Problem Management - From Reactive to Pre-Emptive: Marjy Pierce, Technology Manager FRBKC
    2:20 Latest ITIL Trends: Gregory Rowe, itSMF KC LIG President
    2:45 Break / Intermission
    3:00 Remedy 8.1 Enhancements - SmartIT and MyIT: First, Last, Title BMC
    3:20 Release Management - Best Practices and Common Pitfalls: Jorge Martinez Technology Manager FRBKC
    3:50 Conclusion: Gregory Rowe
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