SMCKC August
Pro Luncheon at Californos | August
29
With
the rise of social business and more one-to-one interactions with customers and
clients, what happens when things go wrong?
What
happens when a business upsets its customers and the social team is there to
pick up the pieces?
That's
what happened last tax season to the social team at H&R Block.
Join
us at Californos on Thursday,
August 29 at 11:30 AM to listen to the Director of Social
Business, Scott Gulbransen, and his team talk about how they handled a sticky
situation in the hyper-seasonal tax business and helped them move their
organization closer to enterprise-wide social integration.
Listen as they break down
the elements of a crisis living and breathing in the social media world.
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