Thursday, July 18 2013

3:00pm - 4:30 pm


Johnson County Community College

12345 College Blvd.

Regnier Center Rm 101B

Overland Park, KS 66210

For our July meeting, we have invited a facilitator to guide us through LEAD (Listen, Empathize, Ask, Deliver).    This is an excellent customer service training refresher for any support desk associate.  It helps to build listening skills, teaches techniques for empathizing with the end-user, how to ask powerful troubleshooting questions and delivering the end result.  This is a perfect refresher course for team leaders and the support desk associate.

 

Please bring yourself, and a group, to the upcoming networking event, Tuesday, May 7th from 6:00 pm to 7:30 pm at Cerner Corporation.

  

Register Now and add this event to your calendar. 

 

Thank you,

  

Kim Manifold

VP Communications

HDI Heartland Chapter

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